Before you come in...

Update your software.

Many issues can be resolved by updating the software on your Mac, which may eliminate the need for a Genius Bar appointment. Get the latest software update at our Downloads page.

Back up your data:

Please be sure to back up your Mac to ensure your data is secure prior to your service. We are happy to show you how to back up, but remember we are not responsible for data loss.

Before you come in...

Update your software.

Many issues can be resolved by updating the software on your iPod, which may eliminate the need for a Genius Bar appointment. Get the latest iPod software update on iTunes.

Learn about common iPod issues.

You can resolve many iPod issues yourself by using the iPod Troubleshooting Assistant.

Back up your data:

Please be sure to sync your iPod to your computer to ensure your data is backed up prior to your service. Data backup support is not available in-store.

Before you come in make sure to...

Update your software.

Many issues can be resolved by updating the software on your iPhone, which may eliminate the need for a Genius Bar appointment. Get the latest iPhone software update on iTunes.

Learn about common iPhone issues.

You can resolve most iPhone issues by using the iPhone Troubleshooting Assistant.

Back up your data:

Please be sure to sync your iPhone to your computer to ensure your data is backed up prior to your service. Data backup support is not available in-store.

Before you come in...

Update your software.

Many issues can be resolved by updating the software on your iPad, which may eliminate the need for a Genius Bar appointment. Get the latest iPad software update on iTunes.

Learn about common iPad issues.

You can resolve many iPad issues yourself by using the iPad Troubleshooting Assistant.

Back up your data:

Please be sure to sync your iPad to your computer to ensure your data is backed up prior to your service. Data backup support is not available in-store.